The order management software helps you organise sales conducted simultaneously across online shops, marketplaces and wholesale channels. Centoro is a solution for manufacturers, distributors and wholesalers who want to manage orders from a single platform and reduce the number of manual tasks. The platform supports the processing of transactions, updating their statuses, preparing shipments and exchanging data with ERP systems. Discover what Centoro has to offer and find out how to improve customer service within your business.
Order management software – how does Centoro OMS work?
Centoro’s order management software allows you to consolidate transactions from various sales channels into a single dashboard. Orders from online shops and marketplaces are placed in a single queue, where you can view the buyer’s details, the products purchased, the delivery method and the payment status. Centralising this information reduces the need to switch between separate systems, which streamlines the day-to-day work of the sales and warehouse departments.
Centoro also allows you to edit orders, add notes and organise the subsequent stages of order fulfilment. The system supports the automation of selected operations, meaning that staff do not have to carry out every task manually. The solution is particularly well-suited to businesses that handle a high volume of transactions and are expanding their sales across several channels simultaneously.
Order management system – key features
A modern order management system should support the entire sales process – from order acceptance through to dispatch and any returns. Centoro combines tools designed for order processing, product management and team organisation. Its key features include:
- centralisation of orders – consolidating transactions from various channels into a single dashboard,
- status automation – creating rules and actions that are triggered when specific conditions are met,
- shipment processing – generating labels and consignment notes,
- warehouse management – monitoring stock levels of products at various locations,
- returns processing – recording returned products and complaints,
- ERP integrations – exchange of data on orders, products and availability,
- sales reporting – analysing the number and value of transactions.
These features help to organise day-to-day work and reduce the time spent on repetitive administrative tasks.
Order management software – all sales channels in one place
Businesses operating across multiple sales channels often use several admin panels. They manage orders from Allegro, their own online shop and other marketplaces separately. Centoro allows you to combine these sources into a single environment. The order management software automatically retrieves transactions from the integrated channels and places them in a shared queue, facilitating their further processing.
Centoro’s partners include Allegro, Empik, Erli and Morele, as well as popular e-commerce platforms such as Shoper, WooCommerce, PrestaShop and Shopify. Two-way data exchange enables the synchronisation of orders, prices and stock levels within the scope covered by a given integration. This ensures that staff have access to consistent information, whilst the company minimises the risk of errors arising from manually updating data in multiple locations.
Order management – automation of statuses and processes
Manually updating statuses, preparing documents and sending notifications can take up a significant part of the working day. Centoro allows you to automate such tasks based on predefined rules. Order management becomes more predictable, as specific events can automatically trigger subsequent actions, without the need for an employee to intervene each time.
The system allows you to create your own statuses that reflect the actual progress of order fulfilment. These can indicate that a transaction has been accepted, that a delivery is pending, that products are being picked, or that a parcel is being prepared. Once a payment has been posted, a suitably configured rule can change the order status or trigger the sending of a notification. Centoro also allows you to group transactions and perform bulk operations, which streamlines the processing of a larger number of orders.
Centoro’s B2B sales platform allows wholesale customers to browse the product range, view their purchase history and access documents. The integration of the B2B portal with the order management system facilitates the transfer of transactions for further processing. This integrated environment enables the development of online wholesale sales whilst maintaining consistency in product and customer data.
Procurement software and integration with warehousing and logistics
When choosing order management software, it is worth considering its ability to integrate with warehouses and courier companies. Centoro supports the maintenance of separate stock levels for different locations, as well as the management of virtual warehouses. Access to up-to-date product information facilitates order fulfilment planning and reduces the risk of selling out-of-stock items, particularly in businesses operating across multiple channels.
The system also enables the preparation of parcels and the generation of consignment notes. Centoro works with carriers such as InPost, DPD, DHL, GLS and FedEx. Staff can create labels in bulk, combine them into a single PDF file and prepare them for printing. The automation of logistics tasks helps to reduce the number of manual operations, streamlining day-to-day warehouse operations.
Order management system and ERP integration
In manufacturing and wholesale companies, an ERP system is often the primary source of data on products, business partners, prices and stock levels. Centoro enables order processing to be integrated with the company’s software. The automatic exchange of information reduces the need to manually transfer data between systems, which helps to ensure consistency across sales and warehouse processes.
A properly configured ERP system integration enables the synchronisation of product records, prices, stock levels and order information. Centoro integrates with, amongst others, Comarch ERP Optima, Comarch ERP XL, Subiekt GT, Subiekt nexo, WAPRO Mag and enova365. The scope of data exchange is tailored to the capabilities of the software in use and the company’s needs.
Handling returns and complaints in a single system
Effective sales management also encompasses activities undertaken after an order has been delivered. Centoro provides features to support the handling of returns and complaints, enabling you to streamline the process of receiving requests and updating stock information. Linking a return to a previous order makes it easier to track the transaction history, without the need to maintain separate records in spreadsheets.
The RMA module allows you to record returned products, specify the reasons for returns and the condition of the goods. When configured appropriately, the system supports the preparation of corrective documents and the reinstatement of products to the platform’s stock levels. The extension designed to handle returns from marketplaces also enables the management of returns from selected channels. This allows staff to manage the after-sales process in an organised manner.
Centoro OMS – software for managing orders from multiple channels
Centoro offers an OMS system that centralises the processing of orders from marketplaces and online shops. The solution integrates transaction management with logistics, the product catalogue, warehouses and external systems. The company gains a single dashboard for organising sales fulfilment, which reduces the need to use multiple independent tools.
Centoro OMS also provides a dashboard showing the number and value of orders, as well as the share of sales accounted for by each channel. This information can be analysed over selected time periods, making it easier to assess performance. The system also allows data to be exported to CSV, XML and XLSX formats, and enables users to create their own export templates. This means that order data can also be utilised in the company’s other operational processes.
The B2B procurement system as part of the Centoro ecosystem
Centoro enables you to integrate online sales, wholesale customer management and the work of sales representatives. In addition to OMS, B2B, CRM and SFA modules are available to support the various stages of the sales process. The use of a shared data environment facilitates the flow of information between staff and customers, without the need to create separate solutions for each department.
Modern B2B procurement platforms enable customers to browse the product range and place orders themselves. The SFA application supports field sales representatives, whilst CRM helps manage relationships with business partners. Centoro can be implemented in modules, starting with the most important area and gradually rolling out further functionalities. This approach allows the system to be tailored to the current scale of operations and the company’s planned growth.
How much does the Centoro order management software cost?
The cost of using Centoro depends on the product chosen, the scope of functionality and the integrations required. The number of sales channels supported, the method of integration with ERP, and requirements for additional modules are also important factors. Tailoring the solution to individual needs allows for both the company’s current requirements and planned sales growth to be taken into account, without the need to implement all features at once.
When drawing up your budget, it is worth identifying the number of orders, the systems in use, and the processes requiring automation. Centoro offers the option of starting your collaboration with a selected product and subsequently expanding your environment. To find out the current terms and the cost of a solution tailored to your business, please contact our team and outline the expected scope of implementation.
Why should you choose the Centoro order management system?
Centoro is a solution for manufacturers, distributors and wholesalers looking to streamline their multi-channel sales operations. The system enables the centralisation of orders, the automation of order statuses, the preparation of shipments and integration with ERP systems. Combining these functions reduces the number of repetitive tasks and provides better control over the fulfilment of transactions, regardless of where they are placed.
At Centoro, we help businesses streamline their sales processes and select tools that suit the way they operate. You can start with an OMS system and then expand your environment to include a B2B platform, CRM and SFA. Contact us to find out how Centoro can streamline order management in your company. We’ll help you determine the scope of integration and the functionality required for efficient sales operations.