Integration with a courier service helps streamline the preparation of parcels and reduces the need for manual data entry into carrier portals. For companies processing orders from multiple sales channels, the ability to generate labels in bulk, monitor statuses and provide customers with delivery information is also of great importance. Centoro OMS integrates order fulfilment with logistics processes, enabling manufacturers, distributors and wholesalers to manage shipments from a single platform. Find out how the integration with courier services works and which features make day-to-day warehouse operations easier.
Courier integration – how does Centoro streamline dispatch management?
Integration with a courier service enables the order management system to be linked to the courier’s services. Staff do not need to copy the recipient’s details, delivery address or order number into an external panel each time. The information required to prepare a parcel is used directly within the transaction processing workflow. This approach to shipment management reduces the number of repetitive tasks, particularly in businesses handling a large volume of orders.
Centoro OMS centralises orders from marketplaces and online shops. The available integration with courier services enables the preparation of waybills, followed by the transfer of parcel tracking numbers for further processing. Within the same system, you can manage order statuses and automate selected tasks.
The system also supports the dispatch of high-volume parcel shipments. The operator can prepare a bulk printout of courier labels, whilst parcel tracking facilitates the provision of delivery information. The company may use the services of specific carriers or solutions such as a courier broker, depending on the available integrations and the chosen model of cooperation.
Integration with courier services – which carriers does Centoro work with?
Centoro’s integration with courier services covers popular domestic and international carriers. The system works with, amongst others, InPost, DPD, DHL, FedEx, GLS, Orlen Paczka and Poczta Polska. Connections are also available with Furgonetka, Wysyłam z Allegro and Rohlig Suus. The ability to use various logistics services makes it easier to tailor the delivery method to the type of order and the recipient’s requirements.
Businesses can use several transport methods without having to limit the handling of all orders to a single carrier. Integration with the courier service allows you to prepare dispatch documents without having to switch to a separate carrier dashboard.
In day-to-day warehouse operations, functions that support dispatch management are also essential, such as the bulk printing of courier labels, dispatching parcels directly from the order screen, and parcel tracking. If a company uses the services of several operators, a courier broker may offer an additional option for organising deliveries. The range of available functions depends on the services selected and the configuration of the connection.
Bulk dispatch of parcels and printing of courier labels
In businesses that process hundreds of orders a day, preparing each label manually slows down warehouse operations. Centoro OMS allows you to select multiple transactions and generate consignment notes in a single operation. Bulk printing of courier labels reduces the time taken to prepare parcels, as staff do not need to open each order individually.
The labels generated can be combined into a single PDF file ready for printing, including on a thermal printer. This makes it easier to organise the dispatch of parcels during day-to-day order fulfilment.
Integration with a courier service enables the use of data available in the OMS, whilst integration with multiple courier services allows you to manage different delivery methods within a single environment. Efficient shipment management also requires the organisation of order statuses and fulfilment sequences; this is why Centoro provides tools for grouping transactions and performing bulk operations.
Features such as parcel tracking help to ensure continuity of service once the documents have been printed. Depending on the company’s needs, shipments may be handled by a specific carrier or by a courier broker acting as an intermediary.
Parcel tracking – how should you keep customers informed about their delivery?
Parcel tracking makes it easier to provide recipients with the information they need to check the delivery status. Once the consignment note has been prepared, the system can use the tracking number in subsequent communications with the customer. Automated notifications reduce the need to send tracking numbers manually, which is particularly useful when dealing with a large number of orders.
Centoro OMS allows you to create rules and actions linked to status changes. A properly configured process may include sending notifications when an order is accepted, packed or handed over for dispatch.
Integration with a courier service is a key part of this process, as it enables the preparation of parcels and the retrieval of shipping details. Integration with courier services, in turn, allows orders to be processed for delivery via various operators.
As a result, shipment management encompasses not only dispatching parcels and printing courier labels, but also ongoing communication with recipients. Customers can receive updates on the progress of their orders without needing to contact customer services, in accordance with their notification settings. These features are also useful when a company uses the services provided by a courier broker.
Managing shipments from marketplaces and B2B platforms
Manufacturers and wholesalers often fulfil retail orders from marketplaces alongside larger deliveries to business customers. The differences lie in the size of the consignments, the method of packaging, the documentation and the modes of transport. Centralised dispatch management ensures a consistent flow of information whilst allowing separate procedures to be applied to wholesale and retail orders.
The Centoro OMS system enables orders to be retrieved from various channels and their fulfilment to be organised. Meanwhile, the B2B sales platform allows business partners to place orders themselves in accordance with their individual terms of business.
Integration with a courier service can be used for parcel deliveries, whilst integration with couriers and logistics operators allows services to be tailored to the specific nature of orders. For larger deliveries, it is worth checking the available palletised transport options and the requirements of the specific carrier.
Sending parcels and printing courier labels can form part of a single OMS process. Parcel tracking facilitates communication with recipients, and a courier broker can be one of the dispatch channels used. This integration makes it easier to organise multi-channel logistics without the need to maintain separate order queues.
Integration with courier services, the warehouse and the ERP system
Efficient dispatch also depends on up-to-date product information and stock availability. Even a well-organised integration with a courier service will not eliminate delays if orders reach the warehouse with incomplete details. That is why it is worth linking dispatch management to the product catalogue, stock levels and the ERP system.
In Centoro, the order management system enables transactions to be processed within a single environment. The PIM system helps to organise product range information, whilst integration with ERP systems allows selected data to be exchanged with the company’s software. Consistent information on orders and products simplifies the preparation of shipments, reducing the need for manual verification of documentation.
Integration with courier services adds logistics functions to this process. Parcels are dispatched based on order data, and courier labels can be printed in batches. Parcel tracking enables tracking numbers to be provided to customers. If the company uses an intermediary, the courier broker can be included in the process in accordance with the available integration.
Handling returns and complaints in Centoro OMS
Shipping management also covers processes carried out after an order has been delivered. A customer may return a product, make a complaint or request a replacement. In such situations, information is required regarding the original transaction, the dispatch and the condition of the returned product. Linking returns to the order history helps to streamline after-sales service, particularly for businesses operating across multiple marketplaces.
Centoro provides an RMA module that enables the handling of returns and complaints. The solution allows you to register returned products, specify the reasons for returns and prepare corrective documents.
Integration with a courier service, or integration with multiple courier services, can support the organisation of returns-related shipments, depending on the services available. Logistical functions, such as dispatch, printing courier labels and tracking shipments, remain linked to order fulfilment.
The company may also use carriers provided by a courier broker. A shared OMS environment facilitates the continuity of information, from the initial sale through to the resolution of a claim.
How much does it cost to integrate with courier services in Centoro?
The cost of implementation depends on the scope of the features used, the number of integrations and the company’s needs. Integration with a courier service may form part of the basic logistics process, whilst more extensive integration with courier services may require additional configuration or extensions. The final terms depend on the chosen system option and the scope of the implementation, so it is worth determining which operations the company wishes to automate.
Other important factors include the number of orders processed, the way the warehouse operates, and the external systems used. Dispatch management may involve bulk dispatch of parcels, printing courier labels and providing parcel tracking numbers. If a company uses the services of an intermediary, such as a courier broker, the terms of this arrangement must also be taken into account. Contact us to find out how to automate the dispatch preparation process, from order receipt to the generation of consignment documents.