Integrations / Allegro

All your Allegro messages in one place. You can reply promptly – even outside office hours.

The Allegro Message Centre in Centoro collects correspondence with buyers: enquiries, discussions and complaints. You reply from a single location, whilst the autoresponder ensures timely responses on the days and at the times you set yourself.

View the demo version Book an appointment with a consultant
Allegro News Centre

News Centre

All correspondence with buyers in a single window

  • Bookmarks by type

    All, Enquiries, Complaints, Discussions and No folder – with a counter next to each tab.

  • ‘To reply’ counter

    You can see straight away how many threads are waiting for your reply and which ones are new.

  • Filters and sorting

    You can filter by date, status and who replied last. You can sort by the most recent message.

  • Search engine

    Search by the buyer’s username, description, order number or offer.

  • Appendices

    You can send and receive photos and documents, such as PDFs, directly within a chat.

  • Folders and accounts

    You can organise threads into folders and filter messages by Allegro account.

Conversation

Reply without logging in to Allegro

A conversation with a buyer looks like a chat: you can see the entire history, read status and the times of the messages. You can send a reply using the shortcut Ctrl + Enter, and attach files with a single click.

  • Chat history
  • Status: ‘New’, ‘Read’, ‘Replied by: Buyer’
  • Send using the shortcut Ctrl + Enter
A conversation with the buyer

Autoresponder

Allegro Autoresponder: a reply when you’re unavailable

You activate the autoresponder and enter your own reply text. You set the schedule on a line-by-line basis – separately for working days, Saturdays or other days, specifying start and end times. The system sends a reply only to the first message in a thread on a given day, so the buyer does not receive duplicate messages.

  • The trigger and the actual content of the response
  • Timetable: days of the week and times from–to
  • Any number of rows in the schedule
  • One automated reply per thread per day
Allegro autoresponder settings

The process

How the messaging service works

  1. The buyer writes

    Any enquiries, discussions or complaints are sent to the Message Centre in Centoro.

  2. The autoresponder responds

    If it is outside working hours, the buyer will receive your automatic reply.

  3. The meter shows the arrears

    The thread ends up in ‘To reply’, so nothing gets missed.

  4. The team replies

    From within Centoro, including attachments and the full conversation history.

FAQ

Frequently Asked Questions

Which messages from Allegro does Centoro support?

Buyers’ enquiries, discussions and complaints – each type in a separate tab.

Can I send attachments?

Yes. You attach photos and documents, and you can see the files sent by the buyer in the conversation.

When does the autoresponder send a reply?

On the days and at the times specified in your schedule, and only in response to the first message in a thread, provided that no automated reply has yet been sent on that day.

Can I set different times for different days?

Yes. Each row in the schedule has its own start and end dates and times, and you can add as many rows as you like.

Can I quickly switch off the autoresponder?

Yes. You can switch it on and off using the toggle in the Message Centre.

Respond to buyers more quickly and ensure the quality of your sales

Take a look at the demo version of the Allegro News Centre or book a consultation with an advisor.

View the demo version Book an appointment with a consultant

Centoro OMS features

See also

Centoro OMS platform preview

100%

The plus and minus keys change the zoom level, the zero key restores the original size, the arrow keys move the zoomed-in image, and the Escape key closes the preview.