Support / Support Centre

Technical support via the control panel. Answers provided in real time.

The support centre allows you to contact Centoro’s technical and customer support teams directly from within the system. You can create a support ticket, add attachments and view replies in real time – without the need for emails or phone calls.

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Support Centre - My requests

Features

Support that doesn’t require you to leave the system

  • Real-time conversation

    Responses from the technical department appear in real time in the ticket window.

  • Appendices

    You can attach screenshots and files to illustrate the problem more quickly.

  • Entry categories

    Each report has a category, e.g. ‘Technical issue’, so it is forwarded to the right person.

  • Statuses and history

    On the ‘My requests’ list, you can see the number, date and status, e.g. ‘Open’.

My submissions

All applications in one place

The ‘My Requests’ list shows each request with its number, category, date and status. Select a request and you’ll immediately see the entire conversation with the Centoro team.

  • The ‘New Report’ button
  • Numbering and statuses of notifications
  • The full transcript of the conversation
List of entries

The process

How to report an issue

  1. New submission

    Select a category and describe the problem.

  2. Appendices

    You are uploading a screenshot or a file.

  3. Live chat

    You can see the technical department’s replies in real time.

  4. History

    Closed cases remain in the case history.

Implementation and training

Support from day one

  • Account setup

    We set up your account to meet your requirements, connect you to marketplaces and prepare email templates.

  • Team training

    Up to 6 hours of training at your company, based on the processes your team works with on a daily basis.

  • Support Centre

    Once you’ve got started, you can submit all your cases via the dashboard and keep track of them as they progress.

FAQ

Frequently Asked Questions

How do I contact the technical support team?

From the dashboard: Support > My requests > New request.

Can I attach a screenshot?

Yes. You add attachments to the report.

Can I see the replies as they come in?

Yes. The conversation is updated in real time.

Work with peace of mind – support is available in the dashboard

View the Support Centre in demo mode or enquire about the terms of support.

View the demo version Book an appointment with a consultant

Centoro OMS features

See also

Centoro OMS platform preview

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