Solutions / Customer service
The customer knows what’s happening with their order. Your team doesn’t need to tell them.
Automatic notifications, all customer correspondence and messages from Allegro in one place. You can reply more quickly, and sales staff have time to focus on building relationships rather than retyping messages.
The order has been dispatched
Good morning, your order no. 10234 has been packed and handed over to the courier. Parcel number: 6000 0000 0000 0000. Track your parcel via this link.
Features
Full control over communication
Automation
Less writing, more sales
In the wholesale sector, most enquiries revolve around questions such as: is the stock available, when will it arrive, and where is the invoice? Centoro answers them before anyone even calls.
FAQ
Frequently Asked Questions
Does the customer automatically receive information about their order?
Yes. Centoro OMS sends notifications regarding the receipt, packing and dispatch of orders.
Can I change the text of the notifications?
Yes. We set up the email templates when you create your account, and you can customise them to suit your communication needs.
Do emails sent from Centoro come from my domain?
Yes. Email synchronisation works via IMAP and SMTP on your server.
Do you handle messages from Allegro?
Yes. The Allegro Message Centre collects enquiries, discussions and complaints, and the autoresponder replies on the specified days and at the specified times.